Quick summary: We collect only the minimum data needed to provide and improve our service. We do not sell your personal information to third parties. Ever.
1. Overview
PPVARENA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming service.
By using PPVARENA, you consent to the data practices described in this policy. If you disagree with any part of this policy, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
- Account information: Email address and password at registration
- Payment information: Processed securely through our payment processor — we do not store full card numbers
- Communications: Messages you send to our support team via email or WhatsApp
2.2 Automatically Collected Information
- Device information: Device type, operating system, app version
- Usage data: Channels viewed, watch duration, error logs (for quality improvement)
- IP address: Used to detect concurrent connections and prevent account sharing violations
- Session data: Login timestamps and connection logs
2.3 Information We Do NOT Collect
✓ We do not collect government ID, social security numbers, or sensitive personal documents. ✓ We do not record what you watch for advertising purposes. ✓ We do not collect biometric data.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process payments and send subscription confirmations
- Send your login credentials and setup instructions
- Respond to customer support inquiries
- Detect and prevent fraud, abuse, or Terms of Service violations
- Monitor and improve streaming performance and quality
- Send important service announcements and updates
- Comply with legal obligations
We will not use your data for behavioral advertising or sell insights about your viewing habits to third parties.
5. Data Retention
We retain your data for as long as necessary to provide the Service and comply with legal obligations:
- Account data: Retained for the duration of your subscription plus 90 days
- Payment records: Retained for 7 years as required by financial regulations
- Support communications: Retained for 2 years
- Connection logs: Retained for 30 days
You may request deletion of your account data at any time by contacting us (see Section 11). Note that payment records may be retained for legal compliance even after account deletion.
6. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL/TLS encryption for all data transmission
- Encrypted storage of sensitive account data
- Regular security audits and penetration testing
- Strict access controls — only authorized personnel can access user data
- Immediate breach notification procedures
Despite these measures, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a machine-readable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent at any time where processing is consent-based
To exercise these rights, contact us at support@ppvarena.com. We will respond within 30 days.
9. Children's Privacy
The Service is not directed to children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected data from a child under the applicable age, please contact us immediately and we will delete it.
10. International Data Transfers
Your information may be stored and processed in countries outside your own. We ensure that any international transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.
For users in the European Economic Area (EEA), transfers to third countries are conducted under appropriate legal mechanisms including Standard Contractual Clauses.
11. Contact Us
For privacy-related questions, data requests, or to report a concern:
Email: support@ppvarena.com
WhatsApp: +212 782 137 446
Response time: Within 30 days for formal data requests; typically under 24 hours for general inquiries.
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.