Eligibility for Refund
What qualifies for a full refund:
- Your first-ever purchase from PPVARENA
- Refund request submitted within 7 days of the purchase date
- Account in good standing (not suspended for abuse)
What does NOT qualify for a refund:
- Subscription renewals or repeat purchases
- Requests submitted after the 7-day window
- Accounts suspended for Terms of Service violations (e.g., credential sharing, redistribution)
- Partial refunds for unused subscription time after the guarantee period
- Refund requests due to inability to connect caused by your internet service provider or device incompatibility (contact us first — we will do our best to help resolve technical issues)
How to Request a Refund
The process is simple. To request a refund:
Contact Support
Email support@ppvarena.com or message us on WhatsApp
Provide Your Details
Include your email address, order reference, and purchase date
Confirmation & Processing
We'll confirm your refund and process it to your original payment method within 5 business days
Processing Timeline
Once your refund is approved:
- PPVARENA processes the refund: Within 1 business day of approval
- Bank/card processing time: 3–5 business days (varies by financial institution)
- Total expected time: 3–7 business days until funds appear in your account
You will receive an email confirmation once the refund is initiated. If funds don't appear after 10 business days, please contact your bank before reaching out to us.
Technical Issues
Before requesting a refund, we strongly encourage you to contact support if you're experiencing technical problems. Most issues can be resolved within minutes:
- Buffering or playback issues (often ISP or device related)
- Setup assistance on your specific device
- Credential delivery issues
- App compatibility questions
Our average support response time via WhatsApp is under 3 minutes. We're here to make your experience great.
Dispute Resolution
If you believe your refund request was incorrectly denied, you may:
- Request escalation to our management team by emailing support@ppvarena.com with subject line "Refund Escalation"
- Contact your bank or card issuer to initiate a chargeback (note: fraudulent chargebacks may result in account suspension and reporting)
We aim to resolve all disputes fairly and promptly. Our goal is your complete satisfaction.
Questions about your refund?
We're available 24/7 and typically respond in under 3 minutes.